Information we collect
We collect information you provide directly (such as account and billing details) and information generated by your use of the service (such as order, inventory, and usage data). When you connect a commerce platform like Shopify, we access the product, inventory, order, and customer data your plan and permissions cover, strictly to provide the service to you.
How we use information
We use this information to operate and improve the service, provide support, and communicate with you about your account. Customer data from a connected store is used only to power the features you've enabled (such as syncing orders and inventory, or unified inbox messaging) — never for unrelated purposes, and never to train AI models. Where an AI drafting feature is enabled, message text may be sent to our AI subprocessor to generate a suggestion for your review; that provider does not use it to train its models on our current configuration.
Data sharing
We do not sell your data. We share data with subprocessors only as needed to provide the service, under contracts that protect it: our hosting provider, our transactional email and SMS providers, our payment processor, and, where an AI feature is enabled, our AI provider.
Data retention
We retain account and operational data for as long as your account is active, and for a limited period afterward as required for legal or operational reasons. Raw webhook data from connected platforms is kept only as long as needed to process it and is then cleared automatically. If a shopper asks a merchant using Invoraq to access, correct, or delete their personal data, the merchant can do so through their connected platform (for Shopify stores, through Shopify's own customer-data tools); we carry out the technical part of that request, including deleting or redacting our copy, typically within 30 days.
Your rights
You can request access to, correction of, or deletion of your personal data at any time by contacting us.
Contact
Privacy questions can be sent to [email protected].